FAQs

Mutqan is a platform for designing and ordering personalized products with precision and care. Whether you need custom gifts, branded merchandise, or unique designs for your business, Mutqan helps you create them exactly as you imagine.

You can personalize a wide range of products, including apparel, mugs, phone cases, keychains, 3D-printed items, and more. Our catalog is constantly expanding based on user requests.

You can upload your own design, write text, or use our built-in design editor with templates and AI-assisted tools to visualize your product before placing an order.

Absolutely! Mutqan provides a realistic 3D preview of your customized product so you can approve it before production.

Yes. Once you finish customizing your design, you can easily select the quantity you want before checkout.

Standard orders usually take 3–7 business days to produce and deliver. Custom 3D-printed or bulk orders might require additional time, which will be clearly shown during checkout.

We accept credit/debit cards, Apple Pay, and local payment gateways. Cash on delivery is also available in select regions.

You can cancel or edit your order within 2 hours of placing it. After production begins, cancellation may not be possible.

If your product arrives damaged or doesn’t match your approved design, you can request a replacement or refund within 7 days of receiving it.

You can reach our support team directly from the app or website via chat or email at [email protected].

Yes! We provide special pricing and support for bulk or corporate orders. You can contact our sales team for a custom quote.

Definitely! We love user feedback. If there’s a product you’d like to see on Mutqan, you can submit a suggestion through the app.