Refund and Cancellation

Last Updated: 5/16/2025
Website: www.mutqan.shop

1. Customized/Handmade Items

• Most products are final sale due to their personalized nature.

2. Eligibility for Refunds

• Refunds are only issued for:

  • Defective/damaged items (provide photos within 7 days of delivery).

  • Orders that never arrived (after investigation).

3. How to Request

• Email [email protected] with your order number and details.

4. Processing Refunds

• Approved refunds are processed within 5 business days.

5. Cancellations

• Cancel orders within 24 hours of purchase (before production begins).

6. Non-Refundable Items

• Digital downloads, gift cards, and final sale items.

Contact Us: [email protected]